Heathrow Travel Care consist of a team of Qualified Social Workers, an Emergency Planning Manager and several volunteers.
We have a social worker available between 09.30 and 17.00 on working weekdays. Please note that on Thursdays, we open at 11.00am to allow for training and planning.
Outside of office hours, we operate an emergency on-call system via Heathrow’s Operations Centre in order to provide Initial Humanitarian Assistance, in the event of a major incident at Heathrow. With appropriate pre-planning, and where resources are available, we may attend specific arrivals outside of our office hours where there is an urgent need.
As a team, our collective experience includes Local Authority social work, world travel, foreign languages, airline and airport work. In addition we have access to various useful online resources, as well as our own professional networks that enable us to offer signposting to other service providers and support networks.
Our style of work is flexible, creative, and respectful. We always aim to work to statutory standards, particularly with regard to assessments, information sharing and confidentiality.
We keep records of all our assessments and adhere to HCPC guidelines.
All core staff and office support volunteers at Heathrow Travel Care are subject to enhanced Criminal Record Checks and hold airside ID passes, this enables us, where necessary to meet arrivals directly.
The team is supported by a number of office support volunteers who have many years’ relevant experience. We also have support from accountants, legal advisors and a reserve of trained emergency responders available to support our Initial Humanitarian Assistance on a call-out basis.