Contact Us


Heathrow Travel Care
Room 00142, North Wing
Terminal 3 Arrivals
Heathrow Airport
Hounslow, TW6 1BZ

Tel: 0208 745 7495
Fax: 0208 745 4161


We have a social worker available between 09.30 and 17.00 on working weekdays. Please note that on Thursdays, we open at 11.00am to allow for training and planning.

Please also see our Out of Office Hours Advice Leaflet

The office is most easily located by following signs to Terminal 3 Arrival Building.

Once in the Arrivals building (on ground level) look for stairs/lift up to the balcony level (above the Boots and WH Smiths)

Walk along the balcony to locate HTC – we are diagonally opposite the ‘Eurest’ staff restaurant and have a notice board beside our door describing our service and a small doorbell.

Mobile footer here