Help for Rough Sleepers

Working in partnership with Thamesreach a leading London homelessness charity, with London Borough of Hillingdon, Heathrow Police: Heathrow Travel-Care are part of the London Borough of Hillingdon’s Rough Sleeper Project to support the airport community in addressing problems associated with homeless people at the airport.

As with any busy port, Heathrow does attract a number of homeless people. Assertive Outreach Workers regularly walk around the terminals during the night to identify people who are sleeping rough. Further work is then completed, often resulting in positive outcomes for the Rough Sleeper.

This project focuses on proactively reconnecting people with existing services for which they may be already eligible, and therefore encouraging rough sleepers to move off the airport. For those who are not actively open to services, further work is completed to ensure the person receives the relevant support.
Anonymised data collected from this Project will be used to demonstrate the need for further homeless services in West London.

If you have an interest in this project, please email the Travel Care team. 

NB: Media / observer opportunities are kept to a minimum to avoid compromising the engagement of clients with outreach workers.